Solved: Still waiting for the fix or someone to contact me with a refund for the package that does not work. Spent over 3 hours on international calls last week noone calls back

mark8 · ‎12-07-2019

sjrcpa · ‎12-07-2019

We are other users of the software. We are not Support. Sounds like you will need to contact Support again.

Ex-AllStar

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sjrcpa · ‎12-07-2019

We are other users of the software. We are not Support. Sounds like you will need to contact Support again.

Ex-AllStar

itonewbie · ‎12-07-2019

Why the no vote? @mark You may not like the answer but that's the truth and other users with similar questions are entitled to know how it should be handled.

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Still an AllStar

abctax55 · ‎12-07-2019

@Mark...did YOU vote Susan down?
Not nice to shoot the messenger.
WE are volunteers; fellow software users just like you.
The *best* we can do is try to tag an intuit moderator that might be able to help you, which I did below.
You're welcome.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

mark8 · ‎12-07-2019

Thank you for the tag that is who the question is directed not other users. I know Proseries read this as well. I not vote Susan down at all but the programme.

mark8 · ‎12-07-2019

I not shoot anyone

abctax55 · ‎12-07-2019

Ashley helped you last time, but she's moved on.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

abctax55 · ‎12-07-2019

@IntuitBettyJo
Can you help? Or find someone who can?

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

qbteachmt · ‎12-07-2019

Newest post is here:

https://accountants-community.intuit.com/questions/1906213-still-awaiting-proseries-to-answer-the-pr...

I will close this 1 of 4.

*******************************
"Level Up" is a gaming function, not a real life function.

Still waiting for the fix or someone to contact me with a refund for the package that does not work. Spent over 3 hours on international calls last week noone calls back

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