Solved: Why can't I transmit a return marked ready to transmit?

jmuller001 · ‎12-07-2019

I get the version of ProSeries you are using is no longer current.

I have updated and get that all are up to date.

IRonMaN · ‎12-07-2019

"But now accepted returns show up as pending, and pending returns showed up as accepted"

Have you tried highlighting the returns in the EF homebase and clicking "update acknowledgements".

Slava Ukraini!

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IRonMaN · ‎12-07-2019

"But now accepted returns show up as pending, and pending returns showed up as accepted"

Have you tried highlighting the returns in the EF homebase and clicking "update acknowledgements".

Slava Ukraini!

IRonMaN · ‎12-07-2019

If that doesn't work you may have to uninstall and reinstall the program.

Slava Ukraini!

Hillenburg · ‎12-07-2019

That's what I had to do. But now accepted returns show up as pending, and pending returns showed up as accepted. Do you think I need to address this issue or not ?

Just-Lisa-Now- · ‎12-07-2019

Highlight them all and choose Update Acknowledgements for Selected Returns and see if that straightens it out.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

Hillenburg · ‎12-07-2019

All is well, thanks Lisa

Just-Lisa-Now- · ‎12-07-2019

Seems like many people are getting that message to update, but none are available...see if this helps

https://accountants-community.intuit.com/articles/1861000-how-to-refresh-proseries-updates

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

LEVA4657 · ‎02-05-2020

Tools - Repair updates = worked for me! Thanks! (The process appears to re-install the entire package.)

Why can't I transmit a return marked ready to transmit?

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