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Can you issue us a refund?

cindy5
Level 1

Can you issue a refund for $54.95? I purchased 1 business filing and didn't realize I have to have an EFIN to actually submit the return. We are a small non-profit and are trying to submit our own returns. Our customer number is , Kenya. Please let me know if you can issue a refund?


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abctax55
Level 15

Only customer support can do that.

This is a "user of the software" peer-to-peer forum, so we don't have that power.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

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5 Comments 5
IntuitAustin
Intuit Alumni
I edited this to remove the personal details from the post

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abctax55
Level 15

Only customer support can do that.

This is a "user of the software" peer-to-peer forum, so we don't have that power.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
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abctax55
Level 15
@Ashley at Intuit (aka Henry Jr)   Can you help this person out?
(I know I should tag someone else...but I can't remember who the PTO person is 🙂
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
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cindy5
Level 1
Thank you I did send an email...hopefully I will hear back.
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IntuitAustin
Intuit Alumni
That's me! @abctax55 :smile: I will send you an e-mail offline @cindy
You can also tag @Intuit Katie :wink:

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**Mark the post that answers your question by clicking on "Accept as solution"
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