Trial Balance Utility is importing credits as negative numbers to balance sheet and income on Lacerte

Trial Balance Utility is importing credits as negative numbers to the balance sheet liabilities and to income in the Lacerte program. I thought the program was smart enough to change signs when importing to a balance sheet or revenues?  Is there a box I'm supposed to check which converts credits to positive numbers when necessary?

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I spoke to Lacerte help desk and they said it is not working properly if we enter the trial balance manually versus importing it direct form quickbooks. I wish they would have told me that before the tax season starrted. I can't believe they did not test this out during the summer. All they could do was offer me an empty apology. How about a credit against next year's tax software renewal fee? The "expert" was online with the help desk and they cannot offer to call you back (the expret) instead he was monkey in the middle and about as much help as a monkey too.

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