I am trying to process cc's through the system and I keep getting the message "connection closed gracefully." I can voice authorize, but being so close to christmas, this is going to be a hassle. Anyone have this problem or know how to rectify this problem?
the same thing is happening to me! can anyone help us?!
We are having the same problem, nor can we process via phone. Our internet connection is ok and we have restarted the system, and shut down the computer??? Please help.
I am getting the same "Connection Closed Gracefully" notification on credit card transactions. I have to use a backup pin pad attached to the phone line to swipe the cards and then process the transaction as cash in the register. A pain in the ass. Help!!!
Help, same problem here Connection closed gracefully.
I've had the same thing happen to me today but I just hit the authorize button and it has gone through everytime.
If you hit authorize after the Connection closed gracefully we have to call for a merchant authorization.
Hitting authorized helped for a bit, but now nothing. Good to know it is not just me. Not that that helps us process cc's. Couldn't this have happended in say March?
I just spoke to Inuit support and they said it will take approximately one hour from now to repair the problem. Their engineers are working on it. Yikes...
I called Quickbooks Merchant Services this morning at 1800.558.9558 when it happened to me. She told me to restart my computer. I ran a test sale and it worked. Good luck!
Mine too. Out of nowhere, no settings changed either. Does anyone know if theres a 24 hr hotline?
Mine too. Out of nowhere, no settings changed either. Does anyone know if theres a 24 hr hotline?
Awesome, thanks for calling. Glad I have one more hour until I close. I guess I will be able to process the sales for the day though.
We are getting "connection closed gracefully" also. Same situation as others.
I am having the same problem only the authorize button just brings up the voice authorization screen.
Same problem here in San Antonio, was working in the morning but now I can't process any
cards, can't even send the batch. Tried restarting, killing the eftsrv.exe process, only thing
that work is getting old-fashion authorization over the phone. :-(
Looks like some problem on Intuit's end, tried all the tricks I know, including switching from
internet connection to dialup, when I tried to use dialup the first connection was not
succesfull and the second one said that there was a checksum error.
I don't have any customers at the store right now and I've been trying to send the batch
as a communication test and same error always "Connection Closed Gracefully".
I've been trying to call customer support but the 800 number is always busy.
Not good at this time of the year !!! Where are the bailout forms ? :-)
I hope they fix the problem soon.
i've been having the same problem as well. What is "connection closed gracefully"?
Is everyone else still having this problem with connection closed gracefully? We had no problem earlier today but now we cannot get our credit cards to go through!
Is everyone else still having this problem? We had no probablems earlier today getting them to go through but now every transaction says connection closed gracefully!
I just tried processing a sale and still have the same problem. I am thinking that maybe a glass of wine may make the rest of the day go more smoothly.
This is happening is Missouri, too. Can't get through to the 800#. Any timeframe for a fix?
I have 3 locations in Chicago down...Intuit needs to at least post an update.
Thanks for posting, all. It is good to know it is not just here and my shop. I have rebooted, restarted, and replugged all parts and pieces. I have also manually entered the imprinted cards I took, gor a please call msg, and called for auth. I got approvals and processd them, but have not been able to batch them out.
Good luck and peace to all.
Breathe deeply and remember the thank your customers for their patience!
People can hit atm machine and come back with cash if you do not have a imprint plate. Peace to all. Breathind deeply here too!
Service may be back, I was just able to send the batch and it went through this time.
(here is 3:46pm Central Time).
We can't get a connection either. We get the "Connection Closed Gracefully" error message every time we try to process a credit card authorization. Even when we just go to verify our Merchant number or Send a batch, same message. When are calling the 1-800-558-9558 Merchant Services phone number to see what is going on. Apparently this is happening all over the United States! We have our online store, www.SurvivalKitsOnline.com with Authorize.net, however, our retail store in West Hills, CA for Survival Kits Online uses the QuickBooks POS with Intuit Merchant Services.
Luckily, we got a manual credit card swiper and carbon copy forms from American Express - just remember that if you are going to do a manual entry, it's important to have the zip code and preferably the CCV2 # although this information should not be kept as it's against credit card regulations. But for the purpose of putting the same through, it's good to have and I believe you get a better rate, the more information you can enter. Swiping of course is best. Intuit should give us the swiping rate for the manual entries we had to do since it seems to be an issue on Intuit's end.
Hopefully, we get someone who is a Technical Support agent in the United States who isn't going to tell us to restart our computer and blame our Internet Connection as being the problem since it is clearly an issue with their system. Have been on hold waiting to speak to a human for the last 20 minutes. Guess it's better luck than getting a busy signal. Good luck to all out there. Looks like we are married to this QuickBooks software!
Hello everybody, I can confirm the system is now operational. Please attempt to run the transactions again and they should process successfully.
We are also "live" again, however, in speaking with a Innovative Customer Service rep, she onfirmed that we will all be assessed the higher manual authorization rate for anything that we called in (an additional 1%+.10 per call). Her suggestion was to only accept alternative forms of payment (cash/check), or accept but take the risk of not processing credit cards until the system was back up (right, like that's an option).
That's right folks.. Innovative will receive additional profit from all of us because of THEIR error. Unbelievable!
Hi Guys, we had the same problem here in NY. We were down about 3 hrs. I have two stores and lost lots of sales because of long lines. We need to revolt against Intuit. This is due to their lack of investment to handle high volumes during peak periods. I saw a post stating that Intuit is going to charge more because of voice authorizations. I think they should compansate us for the lost sales, not charge more. Please call and complain about this. I'll do it and what the heck if they are not responsive I'll change my Credit Card processing company.
So, my saga continues . . . I spoke with a gal in Customer Service, Belinda, who proceeded to inform me that because WE called in our credit card transactions, Innovative has no control over the higher rate, as these rates are established by the credit card companies (AMEX, VISA, MC, etc) and they are just a processing service that has no control over these fees.
I replied that while I am not blaming HER for their server issues, it was a problem at Intuit that forced us to manual authorizations, not a choice that we made. I reminded Belinda that for the vast majority of us small businesses, when our companies make an error, we eat the cost of our mistakes, regardless of what we paid for the service/merchandise, because it was OUR mistake.
Belinda stated that she was not allowed to give out the President/CEO's name and mailing address, so that I could send a formal letter of complaint. What kind of company doesn't allow their employees to share that information? Apparently there is a complaint form online, but I reminded her that I specifically wanted to address this to the President or CEO, not just a department designed to act as a gatekeeper without any real authority. She put me on hold and then I "somehow" got disconnected.
Given the state of our economy, this situation likely hurt a number of our businesses on a day where many of us had expected to receive a substantial portion of our annual profits. We lost business because of the additional time required to process manual transactions or because we asked customers to pay by cash/check. It only adds insult to injury when we have to pay a premium for being put through this ordeal.
I will continue my quest for legitimate and fair answers to this mess that Intuit created for us today and will post here if I find any useful information. I appreciate hearing about any other solutions that might have been offered by Intuit.
I called them and was told one of the computers was down. Seems fine now...
We had this problem all day Saturday, a very busy day. Finally, we took the system down, reset the modem and brought everything back up. It worked fine. Not sure what caused the problem to begin with but a restart of the system and modem seemed to correct it. Good luck.
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