Does anyone know of a tax software service that actually has customer care during non-tax season?

I spend too much time on hold.

Answer

6 people found this helpful

Drake is known for its customer service.  But the software is known to be a bit clunky, so things do balance out in the long run.

You mention that you spend too much time on hold.  I'm curious as to how often you are calling support.  A lot of issues that pop up with the software can be solved by visiting here instead of making that dreaded call to support.  But then again, that's why you wait on hold for so long ------------------------ Intuit prefers that everyone visit here so that they can cut their support staff from the 6 people they currently have working there to 1 or 2.

Was this answer helpful? Yes No
Original
IRonMaN , Yote of Steel - rusty steel
AllStar
1 additional answer

No answers have been posted

More Actions

People come to Accountants Community for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: