4/12 ProSeries Ask me Anything session 11am-2pm Eastern Time

4/12 ProSeries Ask me Anything session 11am-2pm Eastern Time

Welcome to the ProSeries 'Ask me Anything' post.  Please use the answer question button to ask your question and use the tag "Question:" followed by your question.  ProSeries Product Experts will use the comment field to respond to your questions. Please note that Moderators cannot answer Tax Advice Questions, however, other Community Members and AllStars may contribute answers as well. 

PLEASE scroll to the bottom of the post and hit "Contribute an answer" to ask your question (or "I can Answer" depending on your view)  (Helps to ensure we see each question)

This post will remain live until 2pm EDT. 


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People come to Accountants Community for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

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