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    IRS says return not received, but I have acknowledgment. Who do I call at Intuit?

    Accountant-Man
    Level 13
    ‎12-07-2019 05:30 AM

    I have the IRS acknowledgment, but the refund is not here yet. IRS website says "we cannot provide any information about your refund."

    Who do I call at Intuit to find out if it really was filed?

    Or is the IRS just playing games with my client's refund.

    ** I'm still a champion... of the world! Even without The Lounge.
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    1 Solution

    Accepted Solutions
    sjrcpa
    Level 15
    ‎12-07-2019 05:30 AM

    "we cannot provide any information about your refund." is not the same as "IRS says return not received"


    Ex-AllStar

    View solution in original post

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    7 Comments 7
    IRonMaN
    Level 15
    ‎12-07-2019 05:30 AM
    How long ago was it filed?

    Slava Ukraini!
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    Just-Lisa-Now-
    Level 15
    Level 15
    ‎12-07-2019 05:30 AM
    The WMR website isn't always that accurate..it goes down from time to time.

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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    Accountant-Man
    Level 13
    ‎12-07-2019 05:30 AM
    March 6. They always make me look bad to new clients. "Your refund will be deposited in 10-21 days." 30 days later, nothing.
    ** I'm still a champion... of the world! Even without The Lounge.
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    sjrcpa
    Level 15
    ‎12-07-2019 05:30 AM

    "we cannot provide any information about your refund." is not the same as "IRS says return not received"


    Ex-AllStar
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    Accountant-Man
    Level 13
    ‎12-07-2019 05:30 AM

    Up to 40 days now. 

    ** I'm still a champion... of the world! Even without The Lounge.
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    Just-Lisa-Now-
    Level 15
    Level 15
    ‎12-07-2019 05:30 AM
    I've only got a call for one delayed...22 days, still processing, guess that's not so bad!

    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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    TAXOH
    Level 11
    ‎12-07-2019 05:30 AM

    On the website when you look it up if it has the correct information on the left and that is the message you are seeing, I think they may be manually reviewing it.  One of my clients was like that and soon after she called them they released her refund.

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