email for customer support
I spent nearly 2 hours today trying to get this solved with a very kind Proseries customer service employee, however it seems to be a glitch in the program. I am trying to simply file a SMLLC California tax form. Therefore, the federal form should not matter. I fill out all of the data on the federal (1065) as well as the State form (568) and keep coming back to the same problem. When setting up the one K-1 that is needed to identify the single member i input "DE" under partner entity type. This supposedly represents a Single Member, but some how the error for the ID No. field still comes up as needing 2 members for the partnership. The problem is its not a partnership. If i try to make a dummy partner to resolve the federal form error, then there is an error on the state form because it is being filed as a "Single member LLC" with 2 members. My only choice seems to be to file a paper return, and that is not what the client signed for. If anyone knows more about this or has an answer I would greatly appreciate it, or perhaps it truly is a glitch in the system that needs fixed. It shouldn't be this difficult to file an SMLLC State form. It is a very common scenerio. Thanks.