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Are others having trouble with the software crashing, freezing, creating bizarre characters in client lists, not allowing e-signature, among other issues this year?

taxgirl1
Level 1

We need to know if this is a Lacerte issue or our server issue.  Any input is helpful.

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abctax55
Level 15

Lacerte is wonky as hell this year, especially if networked.  

Slow, freezes, requires frequent reboots to continue.  I'm beyond frustrated.

"*******Tax software is no substitute for a professional tax preparer*******
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8 Comments 8
abctax55
Level 15

Lacerte is wonky as hell this year, especially if networked.  

Slow, freezes, requires frequent reboots to continue.  I'm beyond frustrated.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
abctax55
Level 15
ARE you networked?
"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
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abctax55
Level 15

https://accountants-community.intuit.com/articles/1608540-lacerte-program-is-running-slow

Here's an article.  And running CLPAK may (or may not...) help.  Removing appointments from the display helps with some issues.  I'm not sure if those are in the article....

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"
mrule
Level 2

I haven't had issues with the display or client list looking odd but I can't send out for an e-signature. Every time I attempt it, it just freezes and shuts down my system.  We are networked and just put in a brand new server this year already.  I am guessing it is a Lacerte issue, hoping they fix it soon because I have several ready for e-signatures. 

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Nelsontax
Level 1

One year later and I'm having the same issue

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AndresVTB
Level 4

It's worse this year than in previous years, we are running 2021 on a much newer server than last year too.

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Drphibes
Level 7

Running Lacerte on an Alienware 17 R4 with 1TB 970 EVO plus M2 drive (5x faster than a normal SSD) with 16 gigs of memory an I7 CPU Lacerte workstation install and networked on 1 gig switch for client storage only on a NAS with dual mirrored 10k rpm drives.  Latest win 10 and all programs/NAS/Switch/router updated.  Every new client I enter in Lacerte goes into a memory error type warning and then I have to exit and restart the program.  Data is still there but... Couple this with the $800 first year in business error for CA entities formed after 1/1/21 and the S-Corp form 7203 omission, what am I paying top dollar for again?

JeanetteA1
Level 1

Ours too, while entering information, getting blank form screens and then just crashes out of nowhere. Two different computers

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