Solved: I'm sure that there are thousands of people on the phone trying to get back into their tax program after the update and reboot. When is anticipated fix; how do we get it.

carancpa · ‎12-07-2019

abctax55 · ‎12-07-2019

I had some issues after I downloaded it earlier today. I rebooted, tried again, and it worked for me. Just FYI.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

TaxGuyBill · ‎12-07-2019

If it is a brand-new problem, they definitely would not have an anticipated fix yet.

This is the first I've heard of this, so are you sure it is because of the update, and not something wrong with your computer?

Can you explain exactly what is happening, so maybe somebody can help figure it out?

itonewbie · ‎12-07-2019

Wonder where the thousands come from. If there's a big (or even a small) problem, doubtless we'll see lots of compliants here.

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Still an AllStar

IRonMaN · ‎12-07-2019

Drake employees clogging up Intuit phone lines

Slava Ukraini!

itonewbie · ‎12-07-2019

Ah, that explains it. But if they just like listening for hours to "time in a bottle", they can simply go to YouTube and play that in loop.

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Still an AllStar

IRonMaN · ‎12-07-2019

If they are playing "Time in a Bottle" I am going to have to call in and listen for awhile.

Slava Ukraini!

rns · ‎12-07-2019

I am also having a problem getting into the program after updating. It says a reboot is necessary. I've tried rebooting several times and I can't get into the program

rns · ‎12-07-2019

I had this issue with the reboot issue once before after another update and I don't remember how they fixed it. It didn't take them long but last night I waited 30 minutes on the phone and went home and today I'm being told an hours wait. No choice but to wait.

abctax55 · ‎12-07-2019

Try WebSetUp & FORCE it even if it says you are up-to-date. No idea if that'll work, but it can't hurt.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

carancpa · ‎12-07-2019

I did the WebSetUp and Force did it...I'm fixed up and ready to go. Thank you ALL for offering suggestions.

abctax55 · ‎12-07-2019

I'm so glad it worked.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

abctax55 · ‎12-07-2019

I had some issues after I downloaded it earlier today. I rebooted, tried again, and it worked for me. Just FYI.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

I'm sure that there are thousands of people on the phone trying to get back into their tax program after the update and reboot. When is anticipated fix; how do we get it.

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