Anyone know whats going in with e-filing NYC-400?

NYC S-Corp not allowing NYC-400 to be filed electronically. I've gotten a few stupid answers from the geniuses at customer non-support; like the first estimate needs to be paid by check???? I waited over an hour for that gem. Anyway i am waiting for a call back from them for 3 days now regarding this and e-filing CT pass-through entity estimates.  Does anyone know anything?

You can probably tell that I have reached my patience limit with this software, there has to be a better way.

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