Solved: Billing discount for auto renew - I get this every year but I don't see it on my bill for 2018. Why not? I renew every year!!

clissycpa · ‎12-06-2019

I always get auto renew discount. I don't see it on my invoice for 2018.

Please explain.

Katherine xx

Order # : xxxx
Customer account #:xxxxxxxxx
Order date: Nov 5, 2018
Total charges: $4826.18
Payment method: Visa *4162
Billing zip code: 25414

AshleyatIntuit · ‎12-06-2019

Good afternoon, as indicated this isn't support but rather a peer-to-peer forum, but based on your information posted I was able to pull your account information and the total of $4826.18 included a $250 Auto Renew Discount. Your order confirmation email should include that breakout too. But, should you have any questions you can contact support at 800-434-6818.

View solution in original post

AshleyatIntuit · ‎12-06-2019

i removed your order number and last name

AshleyatIntuit · ‎12-06-2019

Good afternoon, as indicated this isn't support but rather a peer-to-peer forum, but based on your information posted I was able to pull your account information and the total of $4826.18 included a $250 Auto Renew Discount. Your order confirmation email should include that breakout too. But, should you have any questions you can contact support at 800-434-6818.

abctax55 · ‎12-06-2019

This is NOT Intuit support...its a peer 2 peer forum.You should remove your personal info as there are trolls out. Then call customer service.

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

TaxGuyBill · ‎12-06-2019

The email does NOT show it broken down, it just shows the already discounted prices for Fast Path and the program.

So unless you happen to know the 'regular' price of things, it is easy to think from the email that no discount was given.

IRonMaN · ‎12-06-2019

The original renewal you should have received earlier this year showed the discount. The bill you just received showed the amount as net, rather than a separate line for the gross and discount.

Slava Ukraini!

garman22 · ‎12-06-2019

The only renew discount I know of is the early bird discount for $150, I believe. The auto renew I didnt feel was worth it for me. If auto renew was a greater %, I believe more would opt for this. But profit profit profit is the word of the day. 🙂

AshleyatIntuit · ‎12-06-2019

Auto Renew discount amt is based off the product renewing, ie if you ONLY purchase Fast Path it's $75, 1040 Complete is $150 and PowerTax is $250.

IRonMaN · ‎12-06-2019

I use Power Tax just so that I can get the biggest discount from Intuit

Slava Ukraini!

garman22 · ‎12-06-2019

is that all, Ashley? I got a call from someone earlier this year who told me (at first) that if I signed up for Auto Renew, my savings would be (cant fully remember) 10-20% of my renewal which is $3k+. He later backtracked as he mentioned my overall package wasnt considered enough.

For me $250 wasnt enough of a savings for auto renew. I always leave my options open.....even though I always re-sign. hahaha!!

Billing discount for auto renew - I get this every year but I don't see it on my bill for 2018. Why not? I renew every year!!

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