Anyone experiencing inconsistent e-filing? Not going through. Goes into queue. Says its a memory and internet problem.

I  even had tech department change one of my config files in Lacerte to allow more memory - but the e-filing is still very "wonky". Not always working right away or very slow to go through, if at all. At least I learned how to remove the queue and try resending it -- but this is not an impressive performance from Lacerte at all in the middle of tax season for a premium-priced product.

Answer

I also have had issues with errors on e-filing where it gets caught in the process and tells me there is not enough memory. 


I have also had issues with getting rejects from the states.  The message is that the Federal needs to be filed first.  I have always e-filed both Federal and State (Illinois) at the same time.


Does anyone know if you are using e-signature can you sign the return as preparer before you send it to the client?  I don't see anything about preparer signatures.

Was this answer helpful? Yes No

No answers have been posted

More Actions

People come to Accountants Community for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: