Both OH and NC returns rejected. This is my first year with the software and I'm not happy. Federal has went through and refunds are being processed. WHAT GIVES??

This reject is the result of a defect in the product. This defect is resolved in an update to be released February 9, 2017. Please wait until after the 14th, review diagnostics for each affected return, and resubmit.

This message for NC, and a similar one for OH. I need this to work. I feel like my reputation is on the line, as a first year on my own practitioner. This is not ok. 


Hello! Thank you for posting this question! I personally want to apologize, I can imagine that not being the most pleasant situation. This rejection is known, and we are working as fast as we can to have this resolved. We release new updates everyday, and I would advise to check back in tomorrow or the day after that with these specific returns as we are hoping to have it resolved. 

Was this answer helpful? Yes No
ShellyFromPTO , PTO Customer Care Representative
1 additional answer

No answers have been posted

More Actions

People come to Accountants Community for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: