Both OH and NC returns rejected. This is my first year with the software and I'm not happy. Federal has went through and refunds are being processed. WHAT GIVES??

This reject is the result of a defect in the product. This defect is resolved in an update to be released February 9, 2017. Please wait until after the 14th, review diagnostics for each affected return, and resubmit.


This message for NC, and a similar one for OH. I need this to work. I feel like my reputation is on the line, as a first year on my own practitioner. This is not ok. 

Answer

Hello! Thank you for posting this question! I personally want to apologize, I can imagine that not being the most pleasant situation. This rejection is known, and we are working as fast as we can to have this resolved. We release new updates everyday, and I would advise to check back in tomorrow or the day after that with these specific returns as we are hoping to have it resolved. 

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ShellyFromPTO , PTO Customer Care Representative
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