eSignature - Docusign emails

So we started testing this service this season but have been getting conflicting information from support.  We watched all the how-to vides on the eSignature site and nowhere does it say once the 8879's are signed does a confirmation email get sent back to the CPA.  It only says the status is updated within the console.  We also called support asking about this and we were told specifically that no confirmation emails are sent.  Well we just started using the service and my staff are getting confirmation emails from Docusign that make absolutely no reference whatsoever to Intuit or eSignature.  We were thinking these are phishing attempts so we called support and they said "yes, you will get a confirmation email once the docs are signed."  So as usual Intuit is all over the map with one of their new features and cannot even tell us how it is supposed to work.

For those of you using the service, are you getting a confirmation email from Docusign every time you request a signature?  Intuit Neil or Alicia, can you help to verify this?


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So for anyone needing confirmation I spoke with some higher level support people that verified, yes, you are supposed to get a confirmation email every time one of these has been signed.

It should be noted however that we are only receiving the confirmation emails about 60% of the time.  So it appears its still not quite working as it should.

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