Lacerte program cycling

The new 2015 Lacerte program is every so often cycling.  By that I mean it goes into a pause mode with the small circle in the middle of the screen circling. This can last 30 - 40 seconds.  Sometimes it even goes into a fade out mode.  It seems to get worse when there is a new update waiting to be installed.  Anyone else with the same issue?  This is very irritating!!  And what is with the new update every single day!

Answer

2 people found this helpful

We have been having the same issue. This has been terrible this year. I have had our IT checking everything. Our speeds on server is good. But Lacerte is very slow. I also have an irritating error message they can't get rid of. We don't use their invite and signature. It continues to give me error messages as I flip through screens about signature. I got rid of the invite and esignture on the display screen because we have nearly 2000 clients and  those 2 things slowed the page down but getting them off created this problem and they didn't fix it in their tech support.

UGH

michele

Was this answer helpful? Yes No
4 additional answers

No answers have been posted

More Actions

People come to Accountants Community for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach: