Is anyone using smartvault as of 1/21/16 and having a lot of problems with the cloud based program locking up?

We are 16 users and each workstation is sporadically having the program freeze-up.  Sometimes print jobs do not go into the client folders.  Trying to get answers/fixes from support have been unsuccessful. 

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I had trouble with SV being REALLY REALLY slow to do anything, access files, copy to new location, move to DMS (I will move everything after tax season....I lost my internet one day and had NO access to any of my documents...plus the cloud stuff makes me nervous, for the sensitive info we deal with).     I might keep SV as a way for clients to upload and me to send returns to clients for their access....but I'm not leaving my documents out there....switched back to DMS.   DMS works SO MUCH BETTER!!!  

Anyway, I did everything their help section said to do and finally contacted their support.   I'm not sure what all the guy did because he took control of my computer, but he "cleaned up several files"....think it had to do with the cache being overloaded.

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liz

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