If you need help, you can call us directly or take advantage of our self-help options.

For customer service and technical support, please call 1-800-933-9999, Monday - Friday, 6:00 am - 5:00 pm PT. Closed on all holidays listed below.

We offer extended hours for support at the busiest tax-filing times. See below for extended hours.

September extension deadline hours of operation

September Extension Deadline Hours of Operation 1 Pacific Time
Open Close
Monday, September 9th, 2019 6:00 am 6:00 pm
Tuesday, September 10th, 2019 6:00 am 6:00 pm
Wednesday, September 11th, 2019 6:00 am 6:00 pm
Thursday, September 12th, 2019 6:00 am 6:00 pm
Friday, September 13th, 2019 6:00 am 6:00 pm
Saturday, September 14th, 2019 8:00 am 2:00 pm
Sunday, September 15th, 2019 9:30 am 2:00 pm
Monday, September 16th, 2019 6:00 am 6:00 pm

October extension deadline hours of operation

October Extension Deadline Hours of Operation 1 Pacific Time
Open Close
Monday, October 7th, 2019 6:00 am 6:00 pm
Tuesday, October 8th, 2019 6:00 am 6:00 pm
Wednesday, October 9th, 2019 6:00 am 6:00 pm
Thursday, October 10th, 2019 6:00 am 6:00 pm
Friday, October 11th, 2019 6:00 am 6:00 pm
Saturday, October 12th, 2019 8:00 am 2:00 pm
Sunday, October 13th, 2019 9:30 am 2:00 pm
Monday, October 14th, 2019 6:00 am 6:00 pm
Tuesday, October 15th, 2019 6:00 am 6:00 pm

Holiday hours of operation

Holiday 1 Pacific Time
Date Open Close

Friday Before Labor Day, August 30th, 2019
 *
6:00 AM 3:00 PM
Labor Day
Monday, September 2nd, 2019
Closed
Columbus Day
Monday, October 14th, 2019
6:00 am 6:00 pm
Veterans Day
Monday, November 11th, 2019
6:00 am 5:00 pm
Day Before Thanksgiving Day
Wednesday, November 27th, 2019
6:00 am 3:00 pm
Thanksgiving Day
Thursday, November 28th, 2019
Closed
Day After Thanksgiving Day
Friday, 29th, 2019
Closed
Day Before Christmas Eve
Monday, December 23rd, 2019
6:00 am 3:00 pm
Christmas Eve
Tuesday, December 24th, 2019
Closed
Wednesday, December 25th, 2019 Closed
New Year's Eve
Tuesday, December 31st, 2019
6:00 am 3:00 pm
New Year's Day
Wednesday, January 1st, 2020
Closed
Martin Luther King, Jr. Day
Monday, January 20th, 2020
Closed
President's Day
Monday, February 17th, 2020
6:00 am 6:00 pm
Friday Before Memorial Day
Friday, May 22th, 2020
6:00 am 3:00 pm
Memorial Day
Monday, May 25th, 2020
6:00 am 3:00 pm
Day Before Independence Day
Friday, July 3rd, 2020
Closed
Independence Day
Saturday, July 4th, 2020
Closed

What self-service support options do you offer?

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the Lacerte Community and Support Page.

Additionally, you can sign in to your My Account page to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

1All hours are subject to change without notice.