Contacting Intuit ProConnect ProSeries

Channel Support Customer Service Sales
Phone: 1-800-434-6818 1-800-434-6818 1-800-934-1040
Contact for: Program usage and e-File Billing, Pay-Per-Return, Licensing,
Login and Password Issues
Renewing your ProSeries products

Technical Support and Customer Service Hours

Regular Hours of Operation 1 Pacific Time Central Time Eastern Time
  Open Close Open Close Open Close
Monday - Friday 6:00 am 5:00 pm 8:00 am 7:00 pm 9:00 am 8:00 pm
Saturdays Closed
Sundays Closed

Note: ProSeries chat service has been discontinued for Technical Support and Customer Service. For more information please see Chat Support Availability

Self-Service Assistance Information:

We offer a wide variety of help and support options for you to choose from, including (24/7) self-service support. Answers to many common questions and issues may be found in the help features within our programs and on this website. For more information please visit the ProSeries Community and Support Page.

Additionally, you sign in to your My Account to check order status, download available products, update firm information, check E-file Acknowledgements, and much more.

Detailed 2018 Tax Season Hours of Operation:

January Hours of Operation1

Pacific Time

Central Time

Eastern Time

January 14-30, 2019 Open Close Open Close Open Close
Monday - Friday 6:00 am 6:00 pm 8:00 am 8:00 pm 9:00 am 9:00 pm
Saturdays 8:00 am 4:00 pm 10:00 am 6:00 pm 11:00 am 7:00 pm
Sundays Closed

ProSeries Sales Hours of Operation - 1-800-934-1040

Regular Hours of Operation 1

Pacific Time

Central Time

Eastern Time

ProSeries Sales

Open

Close

Open

Close

Open

Close

Monday - Friday

6:00 am

3:00 pm

8:00 am

5:00 pm

9:00 am

6:00 pm

1Hours are subject to change without notice.

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