When attempting to electronically file a tax return, the following error messages may occur:
- "E-file Transmission Failure: Error 702. The version of Lacerte you are using is no longer current."
- "E-File Transmission Failure: Error 707. The tax program you are using may not be current. Please make sure that you have the latest copy of the Lacerte program installed and check to see if there are any Internet Updates available for your program."
How do I resolve these errors?
You'll need to update Lacerte before you can transmit this return.
Before you start:
- This article references default installation paths and uses YY to reference the tax year in 20YY format. C: will always indicate the local drive and X: will always indicate the network drive.
Follow these steps to update Lacerte:
- Go to the Clients tab.
- From the Tools menu, select Lacerte Updates.
- Choose Update.
If you receive a message stating that No Updates are Available
If you receive a message stating that No Updates are Available after clicking on Lacerte Updates, you'll need to remove the runtime.xml file, remove the SetupYY folder, and download the updates from the web.
First, delete the runtime.xml file and the SetupYY folder:
- Open the Lacerte program where this issue is occurring.
- Hold down F10 key on your keyboard.
- This will open the Technical Support Information window.
- In the System Information tab, look for the Program path and System file path.
- Make note of both of these paths.
- Hold down the Windows key + R to open the Run command.
- In the Run command, type in the program path from step 3 and press Enter.
- If using Windows 10, click the Windows Start button and enter the path in the search box.
- Locate and right-click on the runtime.xml file and select Delete.
- Browse to the System file path noted in step 3 using File Explorer or the Run command again.
- See step 4 and step 5 for more instructions.
- Locate and and right-click the SetupYY folder and click Rename.
- Rename the folder to SetupYYOLD.
- For example, for tax year 2023, this would be Setup23OLD.
- Proceed with the next set of instructions to download the program using Web Setup.
